Privacy
Privacy Policy
This policy explains how Spenzit collects, uses, stores, and protects information for buyers, sellers, riders, and administrators on the platform.
1. Information We Collect
We may collect personal information such as your full name, email address, phone number, delivery address, account role, payment-related references, and order activity.
For sellers, we may also collect shop details, product listings, payout requests, and business verification information.
For riders and administrators, we may collect operational information relevant to logistics, approvals, and platform management.
2. How We Use Your Information
We use your information to create and manage accounts, process transactions, fulfill orders, coordinate delivery or pickup, manage payouts, and provide customer support.
We may also use your information to improve platform security, prevent fraud, enforce marketplace rules, and enhance service quality.
3. Payments and Transaction Data
Payment processing may involve third-party providers. Spenzit may store transaction references, order totals, delivery fees, payout records, and related operational details, but sensitive payment credentials should be handled by authorized payment processors rather than stored directly by the platform.
4. Order, Delivery, and Logistics Data
We use buyer and seller order information to support warehouse flow, dispatch processes, rider assignment where applicable, delivery confirmation, pickup confirmation, and dispute handling. Access to certain information may be restricted depending on the user role and operational stage.
5. Seller and Business Information
Seller applications, shop details, verification records, product submissions, and payout data may be reviewed by platform administrators for compliance, quality control, and risk management.
6. Security and Fraud Prevention
We may monitor account activity, transaction behavior, order flow, delivery confirmations, and payout requests to detect unauthorized activity, abuse, fraud, policy violations, or security threats. This helps protect buyers, sellers, riders, and the marketplace itself.
7. Sharing of Information
We may share limited information only as necessary for operational purposes, such as order processing, delivery coordination, support resolution, legal compliance, or payment processing.
We do not disclose private user data more broadly than necessary for the service or where required by law or valid operational need.
8. Data Retention
We may retain account, transaction, support, and operational records for as long as necessary to run the marketplace, satisfy legal or compliance needs, resolve disputes, manage fraud risk, and maintain financial records.
9. User Rights and Corrections
Users may request correction of inaccurate account details through their profile settings or support channels. Certain records connected to payments, orders, operational logs, or compliance controls may be retained even after account changes where necessary.
10. Cookies and Session Data
Spenzit may use sessions, cookies, or similar technologies to maintain login state, protect user accounts, preserve cart data, improve platform performance, and support normal marketplace functionality.
11. Third-Party Services
Where Spenzit relies on third-party tools such as payment gateways, messaging systems, or hosting providers, those providers may process limited data necessary for their service role. Their own privacy terms may also apply.
12. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in law, operations, platform features, or security practices. Continued use of Spenzit after updates means you accept the revised policy.
Need Help?
Questions about your data?
Contact support if you need clarification on account information, order records, seller data, or privacy-related concerns.